Refund policy

At Grainessa, we want you to feel confident with your purchase. Please review the policy below before requesting a return or refund.

Returns

We accept return requests within 14 days after delivery.

To qualify for a return, the item must be:

Unused and unworn
In its original condition
Returned with its original packaging and accessories
Accompanied by proof of purchase or the order number

To request a return, contact us at [grainessastore@gmail.com] with your order number and the reason for your request.

Please do not return an item before receiving approval and return instructions from us. Items sent without prior approval may not be accepted.

Change-of-Mind Returns

Customers may request a return because of a change of mind within the 14-day return period.

For change-of-mind returns:

The customer is responsible for the return shipping cost.
The original shipping charge is not refundable.
We recommend using tracked shipping, as we cannot be responsible for returned packages that are lost in transit.

Damaged, Incorrect, or Defective Items

Please inspect your order when it arrives.

Your order number
A clear description of the issue
Clear photographs or video showing the item and packaging

After reviewing the request, we may offer a replacement, partial refund, or full refund. Approved damaged or incorrect-item claims will not require the customer to pay return shipping.

Refunds

We will notify you after receiving and inspecting an approved return.

When a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to display the refund.

Please contact [grainessastore@gmail.com] if more than 15 business days have passed since your refund was approved.

Order Cancellations

We will try to accommodate the request, but cancellation cannot be guaranteed after the order has entered processing or fulfillment. If the order has already shipped, the regular return process will apply.

Incorrect Addresses and Unclaimed Packages

Customers are responsible for entering a complete and accurate shipping address.

If an order is returned, lost, or undeliverable because an incorrect address was provided, additional shipping charges may apply. Refunds may exclude shipping costs already incurred.